Privacy Policy
Last updated: May 2026
This Privacy Policy describes how Buffalo Chophouse (“we,” “us,” or “our”) collects, uses, and protects information gathered through our website at buffalochophouse.com. Please read this policy carefully to understand our practices regarding your information.
Information We Collect
We collect information in the following contexts:
- Contact form. Our general inquiry form collects your name, phone number, email address, and message. This information is used solely to respond to your inquiry.
- Gift certificate purchases. When purchasing a gift certificate, we collect your name, email address, and billing information. If you choose to have the certificate shipped, we also collect a shipping address. Customers who select in-person pickup are not required to provide a shipping address.
- Email newsletter. If you choose to subscribe to our mailing list using our opt-in signup form, we collect your email address. We do not automatically add you to our mailing list based on other contact you have with us — subscription requires your explicit sign-up.
Payment Processing
All payment transactions on this website are processed through a third-party payment gateway. Your card details are submitted directly to and handled by our payment processor; they are never transmitted to or stored on our web server. We retain only the non-payment information you submit (such as name and contact details) along with a record of the transaction outcome.
Restaurant Reservations
Dining reservations are handled through OpenTable. OpenTable is an independent third-party platform with its own privacy policy, and any information you provide to them is governed by their terms.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and service requests
- Process gift certificate purchases
- Send email communications to subscribers who have opted in to our mailing list
- Improve our website and services
Email Marketing
We use Mailchimp to manage our email mailing list and send marketing communications. If you subscribe to our list, your email address is transmitted to and stored by Mailchimp in accordance with their privacy policy. Every marketing email we send includes an unsubscribe link, and we honor all opt-out requests promptly.
In accordance with the CAN-SPAM Act, we agree to the following:
- We will not use false or misleading subject lines or sender information.
- We will identify any message as an advertisement where applicable.
- We include our physical address in marketing emails.
- We honor opt-out and unsubscribe requests promptly.
Cookies and Analytics
Our website uses cookies and similar tracking technologies. Specifically:
- Google Analytics. We use Google Analytics to collect anonymized data about how visitors use our website, including pages visited, time on site, and general geographic region. This data helps us understand and improve our site. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
- Meta Pixel (Facebook). We use the Meta Pixel on our website to measure the effectiveness of our advertising and to understand how visitors interact with our site after viewing our ads on Facebook and Instagram. The Meta Pixel may set cookies on your device. You can manage your ad preferences through Facebook’s Ad Preferences or opt out of interest-based advertising through the Network Advertising Initiative opt-out page.
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our site.
Third-Party Disclosure
We do not sell, trade, or transfer your personally identifiable information to outside parties, except as necessary to provide services you have requested (such as payment processing or email delivery) or as required by law.
Data Security
We take reasonable precautions to protect your information. Our website is regularly scanned for security vulnerabilities. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
In the event of a data breach affecting your personal information, we will notify affected users via email and on-site notification within 7 business days.
Children’s Privacy (COPPA)
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we may delete it promptly.
California Residents (CalOPPA)
In accordance with the California Online Privacy Protection Act, we agree to the following:
- Users may visit our site anonymously.
- A link to this Privacy Policy is accessible from our website.
- Users will be notified of any material changes to this policy on this page.
- Users may request changes to their personal information by contacting us directly.
Our website does not respond to “Do Not Track” browser signals at this time, as there is no uniform standard for how such signals should be interpreted. We do not engage in third-party behavioral tracking.
Your Rights and Choices
You may contact us at any time to:
- Request information about what personal data we hold about you
- Request correction or deletion of your personal data
- Unsubscribe from marketing emails (you may also use the unsubscribe link in any email we send)
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Buffalo Chophouse
282 Franklin Street
Buffalo, New York 14202
(716) 842-6900
contact@buffalochophouse.com